RideOps by RPI

Shared mobility · EV & micromobility · Fleet operations

The right vehicle in the right place, before anyone asks.

RPI builds fleet management software and AI for mobility operators: rider and driver apps, IoT and smart-lock integration, operations consoles, and forecasting that shows where vehicles will be needed next. Proven on bike-sharing networks across Europe, delivered from Singapore for operators across Southeast Asia.

Rider & driver appsFleet consoleIoT & smart locksDemand forecastingFleet telemetry

Impact

What AI-driven operations delivered

Measured on bike-sharing operations running RPI's AI for demand forecasting and route optimisation.

55%▲ IncreaseRider satisfaction from more reliable service
38%▲ IncreaseBike availability at stations
33%▼ ReductionOperating costs through optimised routing
30%▼ ReductionCarbon footprint of fleet operations

Together these drove an overall increase in revenue for the operator.

Case study · mBike

A bike-sharing platform, rebuilt end to end and running across Europe

EuropeEnterprise softwareAI & MLIoT

mBike offers affordable, convenient and environmentally friendly urban transport. Fast growth had outpaced its systems. RPI was engaged to revamp the entire enterprise platform, from the rider app to the lock-to-server link.

In Switzerland alone

48networks across Swiss cities
14k+vehicles managed
307k+customers
18–19krides on an average day

Swiss fleet mix · four vehicle types on one platform

  • 9k+ e-bikes
  • 3.7k+ mechanical bikes
  • 765 hybrid bikes
  • 705 e-scooters

Operational issues

Bikes malfunctioning or not responding, poor coordination between stations and the back office, and slow customer support led to lost revenue and unhappy riders.

Technical issues

No real-time bike functionality for riders or admins, and a backend that couldn't handle growing demand, causing system failures and bottlenecks.

What we built

Rider app & web

  • Live station map and bike availability
  • Monthly subscription or single ride
  • Unlock by Bluetooth, NFC or code
  • PCI-DSS payments, GDPR-compliant sign-up
  • Service pass card for all transport modes

Operations console

  • Networks and stations across multiple cities
  • Live status of every bike: lock, health, battery
  • Customer profiles, ride history and support inbox
  • Transactions, gift codes and campaign tracking
  • Role-based access control

Kiosks & smart locks

  • Kiosks synced in real time with app and console
  • NFC locks talk to the server for tamper-proof security
  • Telemetry feeds fleet management and maintenance
  • Multi-language, multi-network ready for new cities

Predictive allocation

  • API gateway pulls usage, weather and traffic data
  • ML models compared on RPI's AI server
  • Hour-by-hour demand forecast for every station
  • Real-time alerts on supply and demand mismatches

Every station held between 85% and 95% utilisation

The console compares forecast and actual demand per station and alerts admins to reallocate bikes before a stock-out, protecting revenue and cutting rider complaints.

  1. DiscoveryMapped operations, users and constraints with mBike's teams.
  2. RoadmapArchitecture and priorities: live tracking, UX, prediction.
  3. DevelopmentAgile sprints with frequent feedback loops.
  4. QAIterated on user feedback, validated in staging.
  5. DeploymentAPIs to payments and trackers, plus live monitoring.

Better rider experience

More accurate availability forecasts, so riders find bikes where and when they need them. Fewer lock and unlock errors, fewer disruptions and more trust.

Leaner operations

Streamlined maintenance and smarter bike distribution, minimising downtime and maximising availability.

Beyond bikes

One fleet platform, any vehicle

Mobility in Southeast Asia is moving fast, from e-scooters and delivery riders to EVs and battery-swap networks. The building blocks behind our European bike-sharing platform carry across them: live telemetry, smart access, forecasting, dispatch and payments.

Bike & e-bike sharing

Docked or dockless networks with smart locks, kiosks and station forecasting.

E-scooters & e-mopeds

Geofenced parking, battery monitoring and swap planning, rider apps.

EV car-sharing & rental

Booking, keyless access, charge-level tracking and utilisation reporting.

Delivery & logistics fleets

Rider and van tracking, job dispatch, route optimisation and proof of delivery.

Shuttles & corporate fleets

Vehicle scheduling, driver apps, maintenance logs and usage analytics.

Charging & battery-swap networks

Station status, demand forecasting by site and payment integration.

What we can build for you

AI across your whole mobility business

Whether you run a scooter network in Jakarta, an EV fleet in Bangkok or bike-sharing in Europe, we can start with one bottleneck or build the full platform.

Operations

  • Demand forecasting per station, hub or zone
  • Predictive maintenance
  • Defect and anomaly detection
  • Inventory and resource optimisation
  • Process automation

Marketing & sales

  • Sales and traffic forecasting
  • Pricing optimisation
  • Personalised campaigns and content
  • Recommendation engines

Customers & people

  • AI customer service
  • Document and technical review
  • Staff onboarding and training
  • Performance management and workplace safety

Platform & hardware

  • Rider, driver and admin apps (iOS, Android, web)
  • User terminals and secure parking terminals
  • Smart locks, GPS and IoT telemetry
  • Payment gateways, e-wallets and transport passes

Tell us where your operation loses time or money. We'll show you what the data can fix first.

Book a discovery call

Book a discovery call

Let's look at your fleet together

Talk to RPI's mobility team about your network and where AI can make the biggest difference.

  • Review your current operations and data sources
  • Pinpoint the quickest wins: availability, costs or rider experience
  • See a demo of the rider app, operations console and forecasting
Prefer email or phone? [email protected] +65 6749 0482

Book your discovery call

Share a few details and our mobility team will reach out to arrange a time.

RPI AI Lab

RPI AI Lab

RPI is a Singapore-based technology services company with specialists across Singapore, Thailand and India. We deliver AI and ML, software, cloud, data engineering and digital transformation for clients in Asia, Europe and the US.

2,000+projects delivered
150+specialists and consultants
25+years of experience
6countries: SG, US, FR, MY, TH, IN